Search Results: call centres

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  • INTERNATIONAL

    Ukraine races towards civil war

    • Tony Kevin
    • 06 May 2014
    19 Comments

    Tim Judah, highly regarded historian of the post-Yugoslavia wars of secession, predicted things were about to go very badly in Ukraine. He wrote that in the east he witnessed 'the same brave talk, euphoria, and delusions' that beset Yugoslavs before they 'tipped their country into catastrophe in the 1990s'. Just two weeks later, Ukraine races towards civil war, prompted largely by the provocative clumsiness of Kiev and its Western cheerleaders.

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  • AUSTRALIA

    Homeless young people need the means to flourish

    • Andrew Hamilton
    • 08 April 2014
    13 Comments

    Curing homelessness is not simply a matter of finding homes for disadvantaged people. With backgrounds of family dysfunction, broken schooling, physical and mental illness and addiction, homeless young people come to the attention of many government departments. For all the good will involved, the effect of piecemeal interventions is to confuse young people who feel themselves the object of care, not the subject of their own growth.

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  • AUSTRALIA

    Rhyme and ruin in Tony Abbott's court

    • Brian Matthews
    • 28 March 2014
    11 Comments

    Thomas Wyatt, poet and prominent figure in the court of Henry VIII, found life there not only perilous but repugnant and dreamed of escape. There is much that Wyatt would recognise in the court of Tony Abbott: the obsessive secrecy, the suspicion of foreigners, the cruelty, the ecclesiastical connections, the dames and knights, the aggressive Anglophilia. At least he wouldn't have had to encode his unease in poetry.

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  • INTERNATIONAL

    Australia's asylum seeker holocaust

    • Lyn Bender
    • 18 March 2014
    37 Comments

    The BBC's John Humphrys admonished Julie Bishop over the Coalition Government's off-shore processing centres, which he said 'have been described as 'breeding grounds for rape, riots, malaria and mental illness, that bear the look of concentration camps'. Alice Herz-Sommer, believed to be the oldest survivor of the Holocaust, died recently in London. Her story contains salient lessons for Australia's border protection regime.

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  • AUSTRALIA

    Bullying artists and the art of conversation

    • Michael Mullins
    • 17 March 2014
    6 Comments

    Arts minister George Brandis has accused artists of 'bullying' corporate heavyweight Transfield. The artists' recent ultimatum to the board of the Sydney Biennale threatens to kill the event and possibly the entire model of arts sponsorship in Australia. Both sides of the dispute have lost sight of the opportunity that networking between artists and sponsors offers for civilised conversation that leads to a better world for all.

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  • AUSTRALIA

    Time for Labor to disown PNG solution

    • Tony Kevin
    • 28 February 2014
    22 Comments

    Over the past week of Parliament, we have seen the strange and distressing spectacle of Labor timidly criticising the Government's handling of the events on Manus Island. If it were brave enough, Labor could use these events as a trigger for policy change. To call for the Manus centre to close, and for detention and processing centres in Australia to reopen, would be the moral policy for Labor at this point.

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  • AUSTRALIA

    Morrison's law of intended consequences

    • Tony Kevin
    • 21 February 2014
    36 Comments

    Manus is not subject to Australian law and public accountability safeguards, or only very imperfectly. Cover-up of atrocity is a lot easier in Manus than it would be in an Australian detention centre. And this of course is what was intended. Manus is part of the asylum-seeker deterrent system. The fear of death at sea, and the fear of death by security force brutalisation at Manus, are intended to deter asylum-seeker voyages. To stop the boats.

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  • AUSTRALIA

    Advancing human rights in the market

    • Frank Brennan
    • 11 February 2014
    1 Comment

    'The market for disability services will need to be underpinned with a strong and robust internal risk management framework. There will be an increasing number of for-profit operators in the sector. Hopefully the not-for-profit operators will make the necessary adaptations competing in the market and providing the ethos for the market to deliver services in a dignified, fair and transparent manner.' Frank Brennan's Leading the Way Seminar for the National Disability Service

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  • AUSTRALIA

    Bleeding hearts alone won't save asylum seekers

    • Fatima Measham
    • 28 January 2014
    21 Comments

    Those who campaign for more humane treatment of asylum seekers cannot keep assuming that the elements of the debate that matter to them most are the most persuasive. The hardest thing to accept may be that the socioeconomic anxieties for which immigration serves as proxy, as well as the insecurity and resentment generated by state impotence and political opportunism, do not necessarily make for 'bad' people.

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  • ARTS AND CULTURE

    Best of 2013: Sex and power in football and politics

    • Barry Gittins and Jen Vuk
    • 10 January 2014

    A young writer has crash tackled the ugly questions of non-consensual sex, coercion and the male privilege and misuse of power that can flow from sporting success. Yet when it comes to our football codes — let alone our political arena — a conversation needs to move beyond gender name-calling or the 'us and them' polemic.

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  • AUSTRALIA

    G-G Bryce breaks bold not bland

    • John Warhurst
    • 03 December 2013
    23 Comments

    Governor-General Quentin Bryce's brief interventions on same sex marriage and the republic, though careful and aspirational, may submerge her earlier thoughts. She may come to regret not delaying them until after she leaves office. But more attention has been focused on the monarchy-republic issue when really the more instructive issue for the office of governor-general is the same sex marriage question.

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  • ARTS AND CULTURE

    Sad life of a serial killer whale

    • Tim Kroenert
    • 21 November 2013
    1 Comment

    I was grateful that I had my back to my colleagues. My tears were occasionally due to sadness, but just as often they were a result of outrage. Blackfish finds much ground for moral outrage in its consideration of the suffering endured by trained orcas. It is an impassioned riposte to a commercial model in which death and suffering, human and cetacean alike, are merely the byproducts of profit.

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