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Hayne's report brings into play ideas surrounding collective humanistic values and goals, and natural law principles based on commonly understood ethics and moral standards. What is striking is how the financial services industry has dehumanised consumers, and those within the industry providing the services at the frontline.
While it is said we read to know we are not alone, it is also true that libraries and bookstores are communal places, providing a safe environment for all and filling vital, societal roles. Of all my interactions over the years with readers, customers and library patrons, two instances remain strong in my memory.
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