Search Results: customer service

  • ECONOMICS

    Breaking down Hayne's humanistic report

    • R. P. Lim
    • 07 February 2019
    2 Comments

    Hayne's report brings into play ideas surrounding collective humanistic values and goals, and natural law principles based on commonly understood ethics and moral standards. What is striking is how the financial services industry has dehumanised consumers, and those within the industry providing the services at the frontline.

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  • AUSTRALIA

    In praise of unsmiling Hayne

    • Moira Rayner
    • 07 February 2019
    9 Comments

    An academic friend of mine made a dilligent and well-argued case that Hayne had failed in his task to 'tackle bank structure'. With the greatest of respect, this was not the job Hayne had to do. To imagine otherwise is to misunderstand both the law, and what it is 'meant' to do in the hands of those who are judicially trained.

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  • AUSTRALIA

    Banks remain protected species

    • John Warhurst
    • 04 February 2019
    10 Comments

    Kenneth Hayne's royal commission into the financial sector has named, shamed and excoriated banks, regulators, insurance companies and other financial services businesses to the extent that you would think they are now extremely vulnerable and universally unloved. That would be a mistake.

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  • AUSTRALIA

    We need leaders who are smarter on data

    • Kate Galloway
    • 29 January 2019
    1 Comment

    Transitioning to a networked world replete with data is a challenging task. Our parliamentarians have a duty to appraise themselves of the basics of human rights, data ethics, and the technological frameworks that will deliver good governance. Until then, we will be left lurching from one technology omnishambles to the next.

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  • AUSTRALIA

    The casual service industry is broken

    • Devana Senanayake
    • 14 December 2018
    8 Comments

    David Leyonhjelm recently thanked men from South Asian backgrounds for delivering his pizza, groceries and online purchases; for rolling up their sleeves for jobs others refused. This gesture is seriously problematic. The casual service industry is broken and exploitative and needs to be carefully regulated and constantly audited.

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  • AUSTRALIA

    We still need libraries and book stores

    • Mary Dalmau
    • 07 December 2018
    16 Comments

    While it is said we read to know we are not alone, it is also true that libraries and bookstores are communal places, providing a safe environment for all and filling vital, societal roles. Of all my interactions over the years with readers, customers and library patrons, two instances remain strong in my memory.

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  • AUSTRALIA

    Elegy for Sisto Malaspina

    • Binoy Kampmark
    • 15 November 2018
    2 Comments

    What is so urgent here is not a sense of being morbid. Nor, in the main, was there even a vengeful note. This was unalloyed grief, unimpaired by manipulation and political exploitation.

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  • RELIGION

    Religion and human rights

    • Frank Brennan
    • 20 July 2018
    4 Comments

    'I voted 'yes' in last year's ABS survey on same sex marriage. As a priest, I was prepared to explain why I was voting 'yes' during the campaign. I voted 'yes', in part because I thought that the outcome was inevitable. But also, I thought that full civil recognition of such relationships was an idea whose time had come.' — Frank Brennan, 2018 Castan Centre Human Rights Conference

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  • ARTS AND CULTURE

    Remembrance Day, 2016

    • Barnaby Smith and Earl Livings
    • 03 November 2017
    3 Comments

    Think also of you, my father, tending to aircraft engines, or helping out on black-market runs in small cargo planes ... No action as such, though early in the war you crossed submarine-haunted seas on a troop ship, and patrolled a jungle aerodrome ...

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  • ARTS AND CULTURE

    My Telstra Catch-22

    • Brian Matthews
    • 06 October 2017
    5 Comments

    'I am being charged for items I did not buy and have never heard of. The cost of these 'purchases' was added to my normal Telstra phone bill. When I protested, Telstra said it was not involved, it simply administered the charges ... Entirely innocent from the start, I lose - no matter what happens.' On 23 August I wrote these words to Telstra for reasons that will soon become apparent.

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  • AUSTRALIA

    Puritanical citizenship changes promote less inclusive Australia

    • Kerry Murphy
    • 19 June 2017
    16 Comments

    While ideally all Australian should have some reasonable ability to communicate in English, it is unreasonable to expect it at such a high level. Consider parents sponsored to Australia who live here and provide care for their grandchildren while their own children work. I have heard of small businesses in western Sydney owned by Chinese Australians, who have learnt Assyrian, because most of their customers speak Assyrian, not English. They are not having trouble in 'economic participation'.

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  • AUSTRALIA

    Waiting for the trickle down effect

    • Frank Brennan
    • 10 April 2017
    16 Comments

    In an age of 'budget repair', social policy risks becoming just a sidebar to economic policy which is a contest of ideas about how best to grow the size of the pie thereby providing a slice for 'the deserving poor' without having to redistribute too much of the pie, while 'the undeserving poor' drop off the edge as they would have anyway. For those of us schooled in Catholic social teaching, the so-called 'undeserving poor' are the litmus test of our commitment to the human dignity of all persons.

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