Search Results: customers

  • ECONOMICS

    Work as gift rather than transaction

    • Andrew Hamilton
    • 10 April 2019
    15 Comments

    It is in the interests of companies and the people who compose them to see the relationships that constitute work more broadly than the image of transaction allows. In a good enterprise work is a form of self-transcendence through relationships with other workers, with the people whom they serve directly and with the broader society.

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  • ARTS AND CULTURE

    The man in the pork-pie hat

    • Julie Perrin
    • 19 March 2019
    7 Comments

    A small commotion at the doorway of the store catches my attention. A man in a pork-pie hat marches across the threshold. He carries a small back pack and steps with an uneven gait. He has a sure message, calling out a gamely, 'Good morning! Good morning everyone!' He looks about with purpose. Initially no one replies.

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  • ARTS AND CULTURE

    Enjoying myself alone, if only for once

    • Lu Piao
    • 04 March 2019
    1 Comment

    Racing along the Shenyang-Hainan Island Freeway alone. Going across the Hangzhou Bay alone. Playing amidst the Zhoushan Archipelago alone. Staying in a mountain village alone. Occupying a presidential suite alone. Using eight dinner sets alone. Drinking three hundred glasses alone.

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  • ECONOMICS

    Breaking down Hayne's humanistic report

    • R. P. Lim
    • 07 February 2019
    2 Comments

    Hayne's report brings into play ideas surrounding collective humanistic values and goals, and natural law principles based on commonly understood ethics and moral standards. What is striking is how the financial services industry has dehumanised consumers, and those within the industry providing the services at the frontline.

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  • AUSTRALIA

    In praise of unsmiling Hayne

    • Moira Rayner
    • 07 February 2019
    9 Comments

    An academic friend of mine made a dilligent and well-argued case that Hayne had failed in his task to 'tackle bank structure'. With the greatest of respect, this was not the job Hayne had to do. To imagine otherwise is to misunderstand both the law, and what it is 'meant' to do in the hands of those who are judicially trained.

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  • AUSTRALIA

    Banks remain protected species

    • John Warhurst
    • 04 February 2019
    10 Comments

    Kenneth Hayne's royal commission into the financial sector has named, shamed and excoriated banks, regulators, insurance companies and other financial services businesses to the extent that you would think they are now extremely vulnerable and universally unloved. That would be a mistake.

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  • AUSTRALIA

    We need leaders who are smarter on data

    • Kate Galloway
    • 29 January 2019
    1 Comment

    Transitioning to a networked world replete with data is a challenging task. Our parliamentarians have a duty to appraise themselves of the basics of human rights, data ethics, and the technological frameworks that will deliver good governance. Until then, we will be left lurching from one technology omnishambles to the next.

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  • AUSTRALIA

    The casual service industry is broken

    • Devana Senanayake
    • 14 December 2018
    8 Comments

    David Leyonhjelm recently thanked men from South Asian backgrounds for delivering his pizza, groceries and online purchases; for rolling up their sleeves for jobs others refused. This gesture is seriously problematic. The casual service industry is broken and exploitative and needs to be carefully regulated and constantly audited.

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  • INTERNATIONAL

    Scenes from the Land of Frankincense

    • Catherine Marshall
    • 13 December 2018
    2 Comments

    How delightful to see this country's mosques suffused with the scent of frankincense — not just on celebratory days, but always. And what a surprise it is to find that this place in whose proximity Christianity unfolded smells exactly — precisely — like Christmas.

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  • AUSTRALIA

    We still need libraries and book stores

    • Mary Dalmau
    • 07 December 2018
    16 Comments

    While it is said we read to know we are not alone, it is also true that libraries and bookstores are communal places, providing a safe environment for all and filling vital, societal roles. Of all my interactions over the years with readers, customers and library patrons, two instances remain strong in my memory.

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  • ECONOMICS

    What it will take to redeem the banks

    • Andrew Hamilton
    • 05 December 2018
    8 Comments

    Now that the royal commission hearings have finished, people are asking whether things will change. There are grounds for both cautious hope and pessimism. Hope is based on the expectation that the exposure of greed, complacency and lassitude in institutions, boards and regulators will lead them to hunger for a better reputation.

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  • ECONOMICS

    Compound interest is the root of banks' evil

    • David James
    • 04 December 2018
    7 Comments

    The problem goes much deeper than a few crooked operatives and it will not be fixed by changing the corporate 'culture'. The fundamental evil is the arithmetic of compound interest. Interest on debt rises exponentially, while economic activity is linear. That means that sooner or later those in a weaker position are unable to pay.

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