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Keywords: Customers

  • AUSTRALIA

    Gerry Harvey shares the love online

    • Michael Mullins
    • 03 April 2011
    2 Comments

    High profile furniture and electronics retailer Gerry Harvey has announced that Harvey Norman would reluctantly open an online store. Most businesses are not yet confident about how to replicate online the interpersonal relationship that lies behind every economic transaction.

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  • MEDIA

    Coke selling sexism

    • Ronnie Scott
    • 19 January 2011
    6 Comments

    It scratches a weird, deep itch when we're made to want to buy something in a way that feels intelligent and fresh. Coke manages to scratch that itch frequently. But the new Diet Coke ads feel lazy, cheap, sexist, and patronising.

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  • AUSTRALIA

    Islamic values could control bank greed

    • Michael Mullins
    • 08 November 2010
    10 Comments

    Liberal Senator Cory Bernardi dismissed Islamic banking as 'incompatible with Australia's Western values'. But Western values that uphold a banking system that treats its customers with disdain – as the Commonwealth Bank did last week – need to be questioned.

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  • AUSTRALIA

    Foodies savour the smell of rich people

    • Georgina Laidlaw
    • 16 February 2010
    1 Comment

    Despite damnation, bombs and climate change, the truffle continues to prove that peasants can eat like kings — just not in Australia where, priced at up to $3500 a kilo, it has been typecast as an indulgence of the wealthy.

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  • AUSTRALIA

    Telstra's price gouging is a sin

    • Michael Mullins
    • 21 September 2009
    7 Comments

    There is nothing wrong with mums and dads buying shares as an exercise in responsible stewardship of family assets. But they need to be ready to face consequences if profiting from their investments involves exploiting other Australians.

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  • AUSTRALIA

    Patients lost at the health care checkout

    • Frank Bowden
    • 28 May 2009
    16 Comments

    To be a patient is to place yourself in the hands of another, to give them your trust and expect it to be honoured. If you call sick people 'clients' or 'customers' you risk turning healing into a commodity to be purchased — or rationed.

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  • AUSTRALIA

    Burger buggers' price hike spin

    • Michael Mullins
    • 02 March 2009
    3 Comments

    McDonald's is increasing prices for those in lower socio-economic areas, and claiming the moral high ground at the same time. But it's rising star food chain Aldi that is showing the way with its uniform pricing policy.

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  • AUSTRALIA

    Obama's victory for African Australians

    • Saeed Saeed
    • 20 January 2009
    6 Comments

    Upon hearing my ambition to become a journalist, elders in my community suggested I adopt a western pen-name to increase my chances of employment. Obama's win goes a long way to short circuiting the negativity in African Australian communities bred by historical grudges and ineffective social services.

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  • ECONOMICS

    The chuckling economist

    • Bronwyn Lay
    • 05 January 2009
    3 Comments

    On the day the markets bled we rushed to hear Stiglitz's diagnosis. The Nobel Laureate used to be Chief Economist of the World Bank, ending his term in fisty cuffs with the IMF and the US over their financial bullying of developing nations. Stiglitz had schadenfreude written all over his face. (October 2008)

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  • AUSTRALIA

    Australian superwomen left holding the poison

    • Moira Rayner
    • 03 November 2008
    5 Comments

    Commentators predict the economic crisis will see firms fall back on tried-and-true experienced male managers. Women who mould themselves on men whose language and patterns of relationships were formed in the schoolyard will not last long.

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  • ECONOMICS

    The chuckling economist

    • Bronwyn Lay
    • 13 October 2008
    16 Comments

    On the day the markets bled we rushed to hear Stiglitz's diagnosis. The Nobel Laureate used to be Chief Economist of the World Bank, ending his term in fisty cuffs with the IMF and the US over their financial bullying of developing nations. Stiglitz had schadenfreude written all over his face.

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  • AUSTRALIA

    Why Rudd commission won't stop the bomb

    • Binoy Kampmark
    • 19 June 2008
    2 Comments

    Continuing the work of the defunct Canberra Commission, Kevin Rudd's Nuclear Non-Proliferations and Disarmament Commission is re-inventing a wheel that never worked. Preventing freelance scientists from following their career wanderlust is the real challenge in any post-nuclear framework.

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